Ace the California RBS Alcohol Exam 2025 – Pour Your Way to Success!

Servers should handle intoxicated patrons who refuse to leave by calmly informing them of the establishment's policy and calling for assistance if necessary. This approach is essential for several reasons.

First, maintaining a calm demeanor helps de-escalate a potentially volatile situation. Confrontation or arguing can increase agitation, leading to unsafe outcomes for both the server and the patron. By clearly communicating the rules of the establishment, the server reinforces the responsibility they have towards everyone's safety, including that of the intoxicated guest.

Additionally, enlisting the help of coworkers or security staff when needed ensures that the situation is managed safely and effectively. It provides a support system for the server and creates a framework for addressing the issue while adhering to responsible service practices.

Patrons who are intoxicated may not have the best judgment, so simply relying on them or their friends to encourage departure may not be effective or safe. Ignoring the situation can also lead to further complications, potentially affecting the safety of the establishment's environment. Therefore, addressing the issue with a clear policy and assistance is the best method for ensuring that intoxicated patrons leave responsibly and safely.