Ace the California RBS Alcohol Exam 2025 – Pour Your Way to Success!

When a patron becomes aggressive due to alcohol consumption, the appropriate response is to remain calm, avoid confrontation, and involve security if needed. This approach is essential in ensuring the safety of both the staff and other patrons. Aggressive behavior can escalate quickly, and engaging in a confrontation may provoke further aggression or violence.

By staying calm, you help de-escalate the situation, as your demeanor can influence the behavior of the patron. Involving security is crucial because they are trained to handle such situations and can effectively manage aggressive patrons, ensuring a safer environment for everyone. This response emphasizes the importance of maintaining control and safety rather than risking further conflict.

Other responses, such as confronting the patron or ignoring them, could lead to an increase in tension or danger. Serving another drink would also exacerbate the situation, as it does not address the issue of intoxication and could contribute to further aggression.